RETURN POLICY
EXCHANGE POLICY
Supervintage 5 days Size Exchange policy gives you the option to exchange items purchased from the website for SIZE ONLY within 5 days of receipt of the item.
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To initiate an exchange, please email us @ sup3rvintage@gmail.com or login on the wesbite and issue a return request within 5 days of receiving the item.
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Once your exchange is approved, our team will schedule a pickup within 2-3 business days at your preferred time. Please note that someone must be present to hand over the item during pickup. If you're unable to be present at the scheduled time, you may ship the item to our warehouse at your convenience (shipping costs will apply)
- Exchange Fee: For all size exchanges, a nominal exchange fee of INR 99 will be charged which will be included in the replacement order invoice.This fee helps cover the cost of processing and handling the exchange.
- NOTE: Kindly ensure that the products are being returned in their original packet with proper tags and unused condition. Failure to meet these requirements may result in the rejection of the return, as per our policy.
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Once we receive the returned item, we will process the exchange within 4-5 business days.
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Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange.
- No exchange or cancellation on MTO orders ,Shirts and T-shirts once the order is placed.
- Ineligible Reasons: Exchanges are not accepted for reasons such as not wanting the item anymore or wanting to buy another item.
- Currently Supervintage doesn’t offer RETURNS & REFUNDS on order(s) which have been delivered. We offer only an exchange for size for the product(s) in your order.
- We reserve the right to not accept a return if;
- (1) the product/s are returned after use
- (2) the products are damaged
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If you have received a defective product, share images at sup3rvintage@gmail.com within 24 hours of recieving the package and we will get back to you within 24-48 hours. The request will not be considered if a customer fails to inform about the defective product within 24 hours.
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Exchange can be done on the same product for the size only once.
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Exchanges are subject to availability, and we cannot guarantee that the size you need will be in stock. If the size you need is not available, we will issue you a store credit. The store credit is valid till 1 month from the date of issue.
CANCELLATION AND REFUND
To cancel or modify your order, send us an email to sup3rvintage@gmail.com with your order details and we'll cancel or modify it promptly.
In case of cancellation, we will initiate refund of your payment within 24 hrs and It will be credited to your account by payment service providers used at the time of placing an order.
Please note that we do not accept cancellations or modification of order, once the orders have been dispatched from our fulfillment centers.
We hope this policy helps you shop with confidence at SuperVintage. If you have any questions or concerns, please don't hesitate to reach out to our customer service team for assistance.